Privacy Policy
**Last updated: 23/11.2025**
CEM Plumbing (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us about our services.
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## **1. Information We Collect**
We may collect the following information:
### **Information you provide directly**
* Your name
* Contact details (phone number, email address, address)
* Details about your enquiry or service request
* Any documents, photos, or information you send us related to your project
### **Information collected automatically**
When you visit our website, we may collect:
* IP address
* Browser type
* Pages you visit
* Basic website usage analytics
This helps us improve our website and user experience.
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## **2. How We Use Your Information**
We use your information to:
* Respond to enquiries
* Provide quotes and carry out services
* Manage appointments and communication
* Improve our website and services
* Keep internal records
* Comply with legal obligations
We will **never** sell your personal data to third parties.
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## **3. Legal Basis for Processing (GDPR)**
We process your data under the following lawful bases:
* **Contract:** To provide a service or quote you have requested
* **Legitimate interest:** To run and improve our business
* **Consent:** For marketing communications (only if you opt in)
* **Legal obligation:** Where required by law or regulatory bodies
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## **4. Sharing Your Information**
We only share your information when necessary, such as:
* With trusted contractors or engineers to carry out work
* With payment processors (if applicable)
* With regulatory bodies, if legally required
* With IT or website providers to maintain our website (they cannot use your data for any other purpose)
All third-party partners follow GDPR rules and keep your data secure.
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## **5. Data Storage & Security**
We take data protection seriously.
Your information is securely stored using technical and organisational measures to prevent:
* Unauthorised access
* Loss or misuse
* Accidental destruction
We only keep your information for as long as necessary to fulfil our services or comply with legal requirements.
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## **6. Your Rights Under GDPR**
You have the right to:
* Access the personal data we hold about you
* Correct inaccurate information
* Request deletion of your data
* Object to certain types of processing
* Withdraw consent for marketing at any time
* Request a copy of your data
To exercise any of these rights, simply contact us.
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## **7. Cookies**
Our website may use cookies to improve your browsing experience.
You can adjust your browser settings to refuse cookies if you prefer.
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## **8. Links to Other Websites**
Our website may link to external sites.
We are not responsible for their privacy practices or content.
Please review their policies when visiting them.
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## **9. How to Contact Us**
If you have any questions about this Privacy Policy or want to exercise your data rights, contact us at:
**CEM Plumbing**
Email: *inf0.cemplumbing@yahoo.com*
Phone: *07947352524*
Address: *28 Earlswood Close SE10 9HD*
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## **10. Changes to This Policy**
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated revision date.